Those holes are designed to pull the oxygen through with the gas so that you can get your lit. It is safe to use this way.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
Check the battery.
Make sure the battery is placed properly and securely.
Make sure your igniter wire is connected at both ends. Push both ends into make a secure connection. Check igniter wire for tears or frays. If wire is damaged it needs to be replaced.
Make sure your electrode is clean and dry. It must be free of rust and grease. If the electrode is dirty you must clean it. Check the ceramic body of the igniter. If it is cracked, it should be replaced.
Try to light your grill with a match. If it will not light, refer to Question 1 above. Do a leak test and make sure that every connection on your grill is tight and secure. Check your burner and venturi tubes for spider webs or other debris. If it is dirty, it should be cleaned.
NOTE: A venturi is located on the bottom side of the burner. It is a cylindrical shape that connects to the back of the control valve (knob).
The flame on smaller grills should be approximately 1/4" to 1/2” high.
Check volume of gas in cylinder.The excess flow safety device may have been activated. Refer to question 1 above.
For further assistance, please call our Customer Care Center at 1.800.762.1142
NO. The brass nut should be 1/4 to 1/2 turn past tight. The regulator was designed to adjust to a 14oz or 16oz canister. Thus, allowing it to move 360°.
Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the propane tank has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and should go away in time.
Food drippings coming into contact with the hot flames of the burner cause flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease catching fire. To avoid large flare-ups, or possible grease fires, it is best to clean the grill periodically. The heat of the burner will burn off any excess grease on the bottom side. Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris.It is also recommended that you cut away as much fat from your meats as possible to cut back on the drippings.
The lighting hook is used to light your burners when the igniter is not working. The tool is designed to be safer than attempting to light your burner with just a match. Simply place a match in the spring coiled end, turn on the burner and light.
NO. Our grills are designed with a heat plate. The heat plate distributes and maintains the heat evenly throughout the surface area of the grill. The use of lava rocks or briquettes would obstruct the designed airflow.
NO. Do not place grills on or near any combustibles. This is a fire hazard. Our grills are NOT tabletop models. Place grills on the ground only.
The inside of the lid is not painted. Baked on grease buildup has turned to carbon and is flaking off. Clean thoroughly.
Moistened wood chips. Make a bowl out of foil and put moistened wood chips inside the foil bowl and place on top of heat plate. Your grill will naturally become more seasoned every time you use it.
The cast iron burners will rust. This is a natural oxidation process. Proper maintenance includes regular cleaning of the burner orifices (holes). A thin wipe with vegetable oil helps to maintain their integrity or taking a wire brush and gently scrubing the burners will remove the rust.
The cooking grids are made of stainless steel and are coated with porcelain. Once the porcelain is cracked, the heat expands the crack and causes it to bubble and when it dries it will begin to flake off. To clean the porcelain cooking grid, you should use a Teflon safe scouring pad, hot water and a liquid grease fighting detergent.
This is a natural occurrence. The heat and oxidation turns the stainless steel a rust color. This can be polished with a good stainless steel cleaner.